Return & Refund Policy – TheRoyalShop.in

At TheRoyalShop.in, every order is carefully checked, tested, and securely packed before dispatch to ensure you receive your product in proper condition.

Return, Replacement & Refund Policy

We only accept return, replacement, or refund requests in cases where:

• the product arrives damaged,
• cracked,
• defective,
• or not working at the time of delivery.

Mandatory Unboxing Video Requirement

To claim any return, replacement, or refund, an uncut unboxing video is compulsory.

The video must:

• Start before opening the package
• Clearly show the sealed parcel and shipping label
• Capture the complete opening process
• Clearly display the issue or defect in the product
• Be continuous and unedited

Important Note

Claims without a proper uncut video proof will not be accepted under any circumstances.

Eligible Resolution

If the unboxing video clearly confirms that the product was received damaged or not working, TheRoyalShop.in will provide:

• a replacement product, or
• a refund/replacement as applicable after verification.

Non-Eligible Cases

We will not be responsible for:

• Damage caused after delivery
• Improper handling by the customer
• Minor packaging wear during transit
• Claims made without valid video proof

Thank you for shopping with TheRoyalShop.in. We appreciate your trust and support.